MEDICAL HEALTH DISCLAIMER

TCCS Sylvie DEROCHE (EI) is not a qualified medical or health professional.

The services provided by TCCS Sylvie DEROCHE (EI) are not a substitute for the advice and consultation of a qualified medical or health professional. Sessions should never replace any medical treatment followed by the Client. If the Client is under the care of a mental health professional, it is strongly recommended that they inform this professional before the services begin. The services provided by TCCS Sylvie DEROCHE (EI) are not a substitute for therapy where therapy is needed. They do not prevent, cure or treat any mental disorder, disease or medical condition.

PRIVACY POLICY

TCCS Sylvie DEROCHE (EI) as data controller, attaches great importance to the protection and respect of your privacy. This policy aims to inform you, in accordance with European Regulation No. 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the “Regulation” or the “GDPR”), of our practices regarding the collection, use and sharing of the information that you may provide to us in the course of our activities.

The purpose of this policy is to inform you about the categories of personal data that we may collect or hold about you, how we use it, with whom we share it, how we protect it, and the rights you have over your personal data.

What is personal data?

The term “personal data” means any data that can identify you as an individual.

When you use our website (the “Site”), when you book an appointment, when we meet with you (in person or remotely), or when we carry out our mission with you, we may ask you to provide us with certain personal data concerning you.

What personal data do we collect?

By using our Site, when booking an appointment, during our meetings and in the context of the missions we carry out on your behalf, you may provide us with information, some of which may identify you and therefore constitute personal data (hereinafter referred to as the “Data”). This Data includes, in particular, identification data (surname, first name, address, email address, telephone number), transaction data (bank details for payment), technical data (where necessary for the operation of the Site), data relating to the support services that we offer (which may include special categories of data), and data relating to your browsing on our Site.

How do we use the data we collect and on what legal basis?

Simple consultation of the Site does not require registration or prior identification. It can be done without you providing any personal data concerning you.

However, when you decide to subscribe to information from our Site, download a resource available for download on our Site, contact us directly through the Site, respond to surveys, or send us comments, we collect this information within a framework strictly necessary for the performance of our mission.

We may also collect this information when you contact us by means other than our Site (in particular by telephone, email or post), when you book an appointment, when we meet with you (in person or remotely), or when we carry out our mission with you.

The collected Data is used to:

• Carry out the support missions you entrust to us, manage contracts, issue invoices and follow up the commercial relationship with you. This processing is based on the performance of the contract;

• Carry out commercial prospecting operations. This processing is based on our legitimate interest;

• Manage accounting and comply with our tax obligations. This processing is based on a legal obligation;

• Respond to your requests for information and contact requests submitted on our Site or by email. This processing is based on your consent;

• Help us preserve a healthy and secure environment on our Site. This processing is (i) based on our legitimate interest (ensuring the security of the Site), (ii) necessary to comply with our legal obligations and/or (iii) necessary for the establishment, exercise or defence of legal claims;

Manage our Site and carry out internal technical operations in connection with troubleshooting, data analysis, testing, research, analysis, studies and surveys. This processing is based on our legitimate interest (ensuring the security of our Site and improving its features).

At the time the Data is collected, you will be informed whether certain Data is mandatory or optional. Failing this, the performance of your request may be restricted.

Who is the data controller?

Data controller: TCCS Sylvie DEROCHE (EI)

Telephone +44 07940 360090 / E-mail address: contact@sylviederoche.com

Who are the recipients of the data we collect and why do we provide them with this data?

1. Data transferred to authorities and/or public bodies

In accordance with the regulations in force, the Data may be transferred to the competent authorities upon request, and in particular to public bodies, legal officers, ministerial officers and bodies responsible for debt collection, exclusively in order to comply with legal obligations, as well as in the context of identifying the perpetrators of offences committed on the Internet.

2. Use of Digital Tools and Artificial Intelligence

As part of my professional practice, I use a range of digital tools to support communication, administration and document preparation. Where artificial intelligence (AI) tools are used, I take care never to disclose identifiable client information. Where appropriate, only generic, fictional or fully anonymised information is used, ensuring that individuals cannot be identified.

I remain solely responsible for all professional judgments, decisions and the services I provide. The use of digital or AI tools does not replace my professional expertise, clinical responsibility or ethical obligations.

Data retention period

Your Data will not be retained beyond the period strictly necessary for the purposes set out in this Policy and in accordance with the Regulation and applicable laws.

In this respect, the Data used for the purpose of carrying out the missions you entrust to us is retained for the duration of the contractual relationship and then archived in accordance with limitation periods.

Your Data is deleted when the retention periods expire.

Archiving means that your Data will no longer be available for online consultation but will be extracted and stored on an independent and secure medium.

Data used for prospecting and communication purposes may be kept for a maximum of 3 years from the end of the commercial relationship or from the last contact with the prospect concerned.

Your Data is deleted when the retention periods expire. Nevertheless, your Data may be archived beyond the periods provided for the purposes of investigating, establishing and prosecuting criminal offences, solely in order to make your Data available to the judicial authorities where necessary.

Archiving means that your Data will no longer be available for online consultation but will be extracted and stored on an independent and secure medium.

How is your data protected?

All appropriate precautions and organisational and technical measures have been taken to preserve the security, integrity and confidentiality of your personal data.

When we use a service provider, we ensure that it complies with its security obligations before any communication of your data.

Where is your data stored?

Your data is retained for the duration necessary for its processing, then archived in compliance with our legal obligations. It is subject to appropriate technical and organisational security measures.

The data collected through the Site is hosted by Squarespace Ireland Limited, whose servers are located Squarespace House, Ship Street Great, D08 N12C, Ireland.

Technical data may also be collected (including your IP address) to ensure access to the Site and, where necessary, to determine the city from which you are connecting.

In addition to the hosting of the Site, certain data may be stored on secure media:

• Protected professional computer;

• External hard drive;

• Online tools used in the course of the activity: appointment booking solutions, form tools, client spaces.

When we use a third-party service for storage, appointment booking or document hosting, we ensure that these service providers offer sufficient safeguards in terms of security and data protection, in accordance with the GDPR.

What are your rights to your data and how can you exercise them?

In accordance with applicable laws and regulations on the protection of personal data, you have a number of rights relating to your Data, namely:

Right to be informed: you have the right to be informed about the processing of your personal data and, if you would like more details, you may contact us at contact@sylviederoche.com.

Right of access: you have the right to access all your personal data at any time.

Right to rectification: you have the right to have your inaccurate, incomplete or outdated personal data rectified at any time.

Right to erasure: in certain cases, you have the right to have your Data erased. However, this is not an absolute right and we may, for legal or legitimate reasons, retain such Data.

Right to restriction: you have the right to obtain restriction of the processing of your personal data in certain cases defined in Article 18 of the GDPR.

Right to portability: you have the right to receive your personal data in a readable format and to request that it be transferred to the recipient of your choice.

Right to be forgotten: you have the right to request that your personal data be erased and to prohibit any future collection.

Right to lodge a complaint: you have the right to lodge a complaint with the CNIL in France if you consider that the processing of your personal data constitutes a breach of the applicable texts.

Right to object: you have the right to object to the processing of your personal data.

Please note, however, that we may continue to process your personal data despite this objection, on legitimate grounds or for the defence of legal rights.

Right to withdraw your consent at any time: you may withdraw your consent to the processing of your Data where the processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent carried out before such withdrawal.

Right to give instructions concerning the fate of your Data after your death: you have the right to give us instructions concerning the use of your Data after your death.

You may exercise the above rights by writing to us at contact@sylviederoche.com.

Changes to and enforcement of the privacy policy

We reserve the right, at our sole discretion, to amend this policy, in whole or in part, at any time. Such changes will take effect from the publication of the new policy. We will inform you in advance by any appropriate means.

Contact

If you have any questions about this Policy or if you have any requests regarding your Data, you may contact us by sending an e-mail to contact@sylviederoche.com.